BOOK DAMAGE CRITERIA
Although we check all books are in perfect condition before they are shipped, we understand things happen during delivery. If you have received a damaged book, we apologise. Before contacting us, we ask that you review our damage guidelines below.
Please email support@pageandwick.zendesk.com with a photo of your damaged book. Kindly note that each case will be reviewed on a case by case basis by one of the team.
These DO qualify as damaged
- Water damaged.
- Visible dents more than 20mm.
- Crushed edge/corner more than 20mm.
- More than 1 bent page and more than 20mm.
- Hangnail more than 20mm.
- Parts/pages missing.
- Cut.
- Stained or discoloured.
- Incorrectly folded dust jackets.
- Very blurry stencil sprayed edges.
- Stencil sprayed edges more than 3mm off centre.
- Spine split in half.
- Punctured.
- Dirty or sticky residue which cannot be removed.
- Torn (piece missing).
These do NOT qualify as damaged
- Minor scuffing on the edge.
- Light scratches.
- Wavy pages.
- Shelf wear – minor dulling and fading.
- Minimal creasing on the Hardback Jacket – less than 20mm.
- White spots- small areas where colour/foiling has rubbed off.
- Stencil sprayed edges that have a slight blur.
- Stencil sprayed edges less than 3mm off centre.
- Dust jackets that are slightly loose.
- Crushed edge/corner less than 20mm.
- Visible dents less than 20mm.
- Less than 1 bent page and less than 20mm.
- Hangnail less than 20mm.