I am based in the EU. Will I have to pay customs charges?
As we are IOSS registered, any applicable VAT is included in the final purchase price. This means there should be no additional customs or tax charges when your item arrives in your country.
Kacper
Related Questions
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Can you combine orders for shipping?
ShippingSubscription boxes can not be shipped together or with other products. Any pre orders can not be combined together as they will ship at different times as listed under ‘estimated shipping’ We can combine shipping on any in stock items that are purchased together in the same order.
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I haven’t received my tracking number. What do I do?
ShippingFirst, please visit our shipping updates page here to confirm that all parcels for the specific title have been dispatched. If we’ve confirmed they have been sent, log into your account and check your order history. You should be able to find your tracking link under the correct order number. If you can’t locate it,…
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How can I pay?
Pricing & BillingWe accept all major credit and debit cards for both subscription and shop orders. If your payment card fails, we recommend reaching out to your banking provider to investigate this further. All orders will be processed in £/GBP and ship Worldwide from the UK. If you are not based in the UK, the cost of…
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Do you ship to my country?
ShippingWe ship our books to almost every country, you can find a full list with shipping costs here, if your country isn’t listed please do reach out and we will let you know if this can be added. Due to the new EU General Product Safety Regulations (GPSR), we will unfortunately be unable to ship…
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My renewal payment has failed. What happens now?
Pricing & BillingIf your renewal payment fails, don’t worry! We will attempt to process it two more times. If you still want your box but need a few more days to make the payment, we can usually hold it for you. It’s best to reach out so we can confirm this for you. You can also log…
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My tracking says my order is delivered, but I haven’t received it?
ShippingWe’re sorry to hear that! Sometimes tracking updates before a parcel is actually out for delivery. Please check if it has been left with a neighbour or in a safe place. If you still can’t find it, reach out to us through our Contact Us Form. If you experience any shipping issues, please contact us…
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