FREQUENTLY ASKED QUESTIONS

What is Page & Wick?

Page & Wick is a bi-monthly book subscription box service that delivers signed exclusive hardcover editions of your favourite fantasy books, complete with a book-inspired soy candle! We offer a bi-monthly subscription, with the ability to skip or cancel at any time.

What kind of books will I receive in a subscription box?

Each box contains signed exclusive hardcover editions of fantasy books – including epic fantasy/romantasy, in the adult or new adult genre. Each edition may include but is not limited to; a custom cover, sprayed or stencilled edges, exclusive end paper art and hand-signed bookplates.

How much does a Page & Wick subscription cost?

Our subscription box is priced at £35.00 plus shipping. Subscription renewals are on the 1st of each month, every two months.

What are my payment options?

We accept all major credit cards and debit cards.

Do you offer worldwide shipping?

When will my box be shipped to me?

Boxes are shipped within the last two weeks of the featured month, depending on when you signed up for the subscription. If you signed up for a subscription on October 15th, for example, you are subscribing to the November box, which will be shipped out mid-late November. Your next renewal would then be January 1st, as all subscriptions are renewed bi-monthly on the 1st, and the next box will be shipped out mid-late January.

Can I return my box if I already have the book or don’t like the candle?

Unfortunately, no. We are unable to process returns at this time. All Page & Wick purchases are non-refundable, and we do not accept returns or exchanges. Any returns made to us will not be eligible for a refund.

My items were damaged during shipping, or my box was lost

If you received a damaged product, please check our damage guidelines before emailing us. You must contact us within two weeks of delivery, and we will assist you in replacing the item. Please include a photo when reaching out to our support team. If your delivery is missing, we must be notified within 30 days of receiving your tracking information. If your tracking number shows as delivered, your box is ineligible for a refund or replacement.

CAN I CANCEL MY SUBSCRIPTION?

Absolutely, although we do offer unlimited skips (6 maximum) on our subscription boxes – which may be a better option if you still want to purchase one in the near future.

HOW CAN I SKIP A BOX?

You can skip your next payment by going to your account, ‘my subscription’ and then clicking on the ‘skip’ button. Please note skips need to be processed 2 weeks before renewal, which is always on the 1st of the featured month. For example, if you wanted to skip January’s box, you would need to skip this by the 18th of December.

Warning: Clicking the ‘cancel’ button under ‘my account’ will cancel your subscription. If the skip button is not showing this is because the timeframe to skip has now passed. The skip button will not show during the two week processing period. This allows us time to run our necessary procedures and invite others on the waitlist to join. The skip button will be activated again once the theme for the next box is revealed.

HOW DO I KEEP UPDATED ON RECENT ANNOUNCEMENTS?

We make frequent announcements on our Instagram account – @pageandwick

HOW CAN I BECOME A FEATURED AUTHOR OR ARTIST FOR PAGE & WICK?

We are always looking for more featured authors and artists for our boxes! Please fill out the submission forms located under the ‘contact’ tab.

 

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