All Frequently Asked Questions
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What perks do I get as a subscriber?
SubscriptionsAs a subscriber, you will receive early access to any special edition sales we have outside of our subscription! These are sent via an email link and password on the date of the sale.
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I forgot to skip and my subscription has renewed, can I still skip?
SubscriptionsWe ask any Skips be made by the 28th of the month before your next renewal date, for example, if you wished to skip February, you would need to skip by the 28th of January. If you skip your box after the 28th you will not be skipping the current month, this will be applied…
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Where can I find the scent notes for your candles?
GeneralAny subscription candle scents can be found under the past boxes section here. For candles that are available in the shop, the scent notes will be listed within the item description.
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Can you combine orders for shipping?
ShippingSubscription boxes can not be shipped together or with other products. Any pre orders can not be combined together as they will ship at different times as listed under ‘estimated shipping’ We can combine shipping on any in stock items that are purchased together in the same order.
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I haven’t received my tracking number. What do I do?
ShippingFirst, please visit our shipping updates page here to confirm that all parcels for the specific title have been dispatched. If we’ve confirmed they have been sent, log into your account and check your order history. You should be able to find your tracking link under the correct order number. If you can’t locate it,…
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I am based in the EU. Will I have to pay customs charges?
ShippingAs we are IOSS registered, any applicable VAT is included in the final purchase price. This means there should be no additional customs or tax charges when your item arrives in your country.
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How can I pay?
Pricing & BillingWe accept all major credit and debit cards for both subscription and shop orders. If your payment card fails, we recommend reaching out to your banking provider to investigate this further. All orders will be processed in £/GBP and ship Worldwide from the UK. If you are not based in the UK, the cost of…
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Do you ship to my country?
ShippingWe ship our books to almost every country, you can find a full list with shipping costs here, if your country isn’t listed please do reach out and we will let you know if this can be added. Due to the new EU General Product Safety Regulations (GPSR), we will unfortunately be unable to ship…
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Will you be reprinting any of your past books?
GeneralAll of our special edition boxes, and books are sold as a one off item, which means they won’t be restocked in the future. We will hold a sale for any left over stock but once these are sold out they won’t be restocked. We may occasionally reprint a full series, but this will not…
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My renewal payment has failed. What happens now?
Pricing & BillingIf your renewal payment fails, don’t worry! We will attempt to process it two more times. If you still want your box but need a few more days to make the payment, we can usually hold it for you. It’s best to reach out so we can confirm this for you. You can also log…
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