I’m don’t like the book design. Can I return it?
We’re sorry to hear you’re disappointed with the book design! Unfortunately, we cannot accept returns for our subscription books, as they are not revealed in advance. However, we always share a theme reveal two months before the renewal date, giving you an idea of the featured book and artists so you can decide if it’s a good fit for you.
You can find our theme reveals under our news section.
Kacper
Related Questions
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Where can I find the scent notes for your candles?
GeneralAny subscription candle scents can be found under the past boxes section here. For candles that are available in the shop, the scent notes will be listed within the item description.
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Will you be reprinting any of your past books?
GeneralAll of our special edition boxes, and books are sold as a one off item, which means they won’t be restocked in the future. We will hold a sale for any left over stock but once these are sold out they won’t be restocked. We may occasionally reprint a full series, but this will not…
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Can I buy past boxes?
GeneralIf we have any remaining subscription boxes after they have shipped, we will wait a few months until any damages or parcels lost in transit are resolved, then once an appropriate timeframe has passed to resolve any issues we will assess our stock and any remaining boxes will go into a general sale.
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When will my subscription box ship?
ShippingWe aim to start dispatching your Subscription boxes at the end of each renewal month. For example: Your May box, paid on the 1st of May will ship at the end of May. Although we always aim for this date, there are sometimes things outside of our control that may delay boxes slightly. If we…
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How can I skip a box?
AccountYou can skip your next payment by going to your account, ‘my subscription’ and then clicking on the ‘skip’ button. Please note that skips need to be processed by the 28th of the month before renewal. For example, if you wanted to skip a May box, you would need to skip this by the 28th…
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