When will my subscription box ship?
We aim to start dispatching your Subscription boxes at the end of each renewal month. For example:
Your May box, paid on the 1st of May will ship at the end of May.
Although we always aim for this date, there are sometimes things outside of our control that may delay boxes slightly. If we do anticipate a delay, we will send out an update email to all subscribers.
You can keep up-to-date with shipping updates here.
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Related Questions
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Where can I find the scent notes for your candles?
GeneralAny subscription candle scents can be found under the past boxes section here. For candles that are available in the shop, the scent notes will be listed within the item description.
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Can you combine orders for shipping?
ShippingSubscription boxes can not be shipped together or with other products. Any pre orders can not be combined together as they will ship at different times as listed under ‘estimated shipping’ We can combine shipping on any in stock items that are purchased together in the same order.
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I haven’t received my tracking number. What do I do?
ShippingFirst, please visit our shipping updates page here to confirm that all parcels for the specific title have been dispatched. If we’ve confirmed they have been sent, log into your account and check your order history. You should be able to find your tracking link under the correct order number. If you can’t locate it,…
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I am based in the EU. Will I have to pay customs charges?
ShippingAs we are IOSS registered, any applicable VAT is included in the final purchase price. This means there should be no additional customs or tax charges when your item arrives in your country.
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Do you ship to my country?
ShippingWe ship our books to almost every country, you can find a full list with shipping costs here, if your country isn’t listed please do reach out and we will let you know if this can be added. Due to the new EU General Product Safety Regulations (GPSR), we will unfortunately be unable to ship…
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Will you be reprinting any of your past books?
GeneralAll of our special edition boxes, and books are sold as a one off item, which means they won’t be restocked in the future. We will hold a sale for any left over stock but once these are sold out they won’t be restocked. We may occasionally reprint a full series, but this will not…
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