All Frequently Asked Questions
-
I’m don’t like the book design. Can I return it?
GeneralWe’re sorry to hear you’re disappointed with the book design! Unfortunately, we cannot accept returns for our subscription books, as they are not revealed in advance. However, we always share a theme reveal two months before the renewal date, giving you an idea of the featured book and artists so you can decide if it’s…
-
Can I switch my subscription to book only/book and candle?
SubscriptionsTo switch subscriptions, the best approach is to join the waitlist for the one you’d like to move to. Once you receive your invitation, simply reach out to us via our contact form here, and we’ll make the switch for you.
-
Can I buy past boxes?
GeneralIf we have any remaining subscription boxes after they have shipped, we will wait a few months until any damages or parcels lost in transit are resolved, then once an appropriate timeframe has passed to resolve any issues we will assess our stock and any remaining boxes will go into a general sale.
-
I’ve changed my mind. Can I cancel my order and receive a refund?
Customer supportFor new subscriptions, you have 14 days from activation to request a refund—no reason required. After this period, cancellations and refunds are no longer available. You can review our full terms and conditions here. Once your subscription renewal has been processed and the skip deadline has passed, we’re unable to cancel or issue a refund.…
-
My tracking says my order is delivered, but I haven’t received it?
ShippingWe’re sorry to hear that! Sometimes tracking updates before a parcel is actually out for delivery. Please check if it has been left with a neighbour or in a safe place. If you still can’t find it, reach out to us through our Contact Us Form. If you experience any shipping issues, please contact us…
-
How many times can I skip?
SubscriptionsWe allow our subscribers to skip three times per calendar year. You can view how many skips you have left in your subscription account page.
-
My item is damaged. What do I do?
Customer supportWe are so sorry your item has arrived damaged! Although we check all items are in perfect condition before they are shipped, we understand things happen during delivery. If you have received a damaged item, we ask that you check our damaged guidelines before contacting us, which you can find here.
-
How do I cancel my subscription?
AccountTo cancel your subscription go to your account, then subscriptions and click cancel.
-
How can I check my position on the waitlist?
SubscriptionsTo check your waitlist position, visit our subscription page and click Check my position. A prompt will appear asking for the email address you signed up with. While we can’t provide an exact timeframe for your invitation, most spots open up within 6–10 weeks on average, depending on how many readers accept theirs. We do,…
-
Can I change my address?
ShippingYes! You can absolutely change your address, as long as your order is not in pre-shipment. We send out address checks before each box is shipped, so you can either wait for the address check email or email us directly via our Contact Us page.
Can’t find what you are looking for?
Our customer service team are happy to help, just drop us an email below