Frequently Asked Questions
Need Help? Take a look at the answers for our most frequently asked questions.
Most Popular
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When will my subscription box ship?
ShippingWe aim to start dispatching your Subscription boxes at the end of each renewal month. For example: Your May box, paid on the 1st of May will ship at the end of May. Although we always aim for this date, there are sometimes things outside of our control that may delay boxes slightly. If we…
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How can I skip a box?
AccountYou can skip your next payment by going to your account, ‘my subscription’ and then clicking on the ‘skip’ button. Please note that skips need to be processed by the 28th of the month before renewal. For example, if you wanted to skip a May box, you would need to skip this by the 28th…
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Do you ship to my country?
ShippingWe ship our books to almost every country, you can find a full list with shipping costs here, if your country isn’t listed please do reach out and we will let you know if this can be added. Due to the new EU General Product Safety Regulations (GPSR), we will unfortunately be unable to ship…
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Can I switch my subscription to book only/book and candle?
SubscriptionsTo switch subscriptions, the best approach is to join the waitlist for the one you’d like to move to. Once you receive your invitation, simply reach out to us via our contact form here, and we’ll make the switch for you.
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How many times can I skip?
SubscriptionsWe allow our subscribers to skip three times per calendar year. You can view how many skips you have left in your subscription account page.
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