Do you ship to my country?
We ship our books to almost every country, you can find a full list with shipping costs here, if your country isn’t listed please do reach out and we will let you know if this can be added.
Due to the new EU General Product Safety Regulations (GPSR), we will unfortunately be unable to ship candles to the EU or Northern Ireland.
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Related Questions
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Can you combine orders for shipping?
ShippingSubscription boxes can not be shipped together or with other products. Any pre orders can not be combined together as they will ship at different times as listed under ‘estimated shipping’ We can combine shipping on any in stock items that are purchased together in the same order.
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I haven’t received my tracking number. What do I do?
ShippingFirst, please visit our shipping updates page here to confirm that all parcels for the specific title have been dispatched. If we’ve confirmed they have been sent, log into your account and check your order history. You should be able to find your tracking link under the correct order number. If you can’t locate it,…
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I am based in the EU. Will I have to pay customs charges?
ShippingAs we are IOSS registered, any applicable VAT is included in the final purchase price. This means there should be no additional customs or tax charges when your item arrives in your country.
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My tracking says my order is delivered, but I haven’t received it?
ShippingWe’re sorry to hear that! Sometimes tracking updates before a parcel is actually out for delivery. Please check if it has been left with a neighbour or in a safe place. If you still can’t find it, reach out to us through our Contact Us Form. If you experience any shipping issues, please contact us…
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Can I change my address?
ShippingYes! You can absolutely change your address, as long as your order is not in pre-shipment. We send out address checks before each box is shipped, so you can either wait for the address check email or email us directly via our Contact Us page.
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When will my subscription box ship?
ShippingWe aim to start dispatching your Subscription boxes at the end of each renewal month. For example: Your May box, paid on the 1st of May will ship at the end of May. Although we always aim for this date, there are sometimes things outside of our control that may delay boxes slightly. If we…
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